Refunds & cancellation

1. The short version

Try the free Omen access option before purchasing whenever it is available. If a payment was taken after a cancellation should have stopped it, Omen cannot run on your compatible Windows setup or does not materially match the feature description shown at purchase, or someone used your payment method without permission, contact us and we will review the refund promptly.

We do not promise a refund simply because a lifetime license was activated, used normally, and later no longer wanted. That does not limit rights you may have under consumer-protection law, or your ability to contact us if the software is faulty.

2. Cancelling

Monthly access

Cancel from your signed-in dashboard or the Stripe billing portal before the next renewal. A successful cancellation stops future charges and keeps access active through the period already paid for. If the button or portal does not work, email support from the account email as soon as possible. Do not send card details.

Lifetime access

Lifetime access has no recurring renewal and does not need to be cancelled. A refund, if issued, ends access for the refunded order.

Free access

No money moves for free access. You can sign out or uninstall at any time.

3. Requesting a refund

If you paid $3.99 for monthly access and then paid the discounted $12.00 lifetime upgrade, those payments together make up the $15.99 lifetime price before applicable taxes. The $3.99 monthly payment is not separately refundable solely because you upgraded; it was counted in the upgrade price. We still review requests involving incorrect or unauthorized charges, faulty service, and any rights required by law. If either payment is refunded or reversed, we may review the remaining paid balance and lifetime access.

Email support@hellbornvisuals.com from the email used for the purchase, or reply to the Stripe receipt. Include the account email, approximate purchase date, and a short description of the issue. Do not send full payment-card details, passwords, or one-time codes.

When approved, refunds are sent to the original payment method through Stripe. Your bank or payment provider controls when the funds appear; this commonly takes several business days. Omen access linked to a refunded purchase may be removed when the refund is issued.

4. Consumer rights

This policy is an additional explanation of Omen billing; it does not reduce any non-waivable statutory rights that apply where you live. Rules for digital content, cancellation, and withdrawal can differ by jurisdiction and by whether digital access has started. If you believe a legal right applies to your order, contact support and identify your country or region so the request can be handled appropriately.

5. Chargebacks and unauthorized payments

If there is a problem, please contact us first so we can investigate and fix it quickly. If you have already started a chargeback, tell us in your email. We will not contest a genuine unauthorized-payment claim. We may suspend access while a payment dispute is open to protect the account and payment system.

6. Contact

For cancellation, refunds, or billing questions, write to support@hellbornvisuals.com. The full terms are available at Terms of Service; payment and account data practices are described in the Privacy Notice.